Return & Refund Policy

At opsdksd, operated by VEINFLUX TRADING LIMITED, customer satisfaction is our priority.

This Return & Refund Policy explains our procedures regarding returns, refunds, exchanges, and order cancellations.

Return Period

Customers may request a return within 14 days after receiving their order.

Before returning any product, please contact our customer service team through our website.

Please provide:

  • Order number
  • Customer information
  • Reason for return

Return Conditions

To be eligible for a return, products should generally be:

  • Unused
  • Unworn
  • Unwashed
  • In original condition
  • Without damage caused after delivery
  • Returned with original packaging where applicable

Items Not Eligible for Return

Returns may not be accepted for:

  • Customized products
  • Personalized products
  • Products damaged through improper use
  • Products that are not in original condition
  • Items restricted by applicable laws

This policy does not affect any applicable legal rights regarding defective or incorrectly supplied products.

Return Process

To request a return:

  1. Contact our customer service team.
  2. Provide your order details.
  3. Wait for return instructions.
  4. Send the product according to the provided instructions.

Please do not send products back without confirmation.

Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect product

please contact us as soon as possible.

Please provide:

  • Order number
  • Product photos
  • Description of the issue

We will review your request and provide an appropriate solution.

Refund Process

Once returned products are received and inspected, approved refunds will be processed.

Refunds will normally be issued to the original payment method.

Processing time may vary depending on your payment provider.

Shipping Costs

Standard shipping is provided free of charge.

Return shipping arrangements may vary depending on the specific situation.

Contact Information

VEINFLUX TRADING LIMITED

UNIT A108, 2/F,
KWAI SHING INDUSTRIAL BUILDING PHASE 1,
36-40 TAI LIN PAI ROAD,
KWAI CHUNG,
HONG KONG